Nova Patti FAQ — Every Question Pakistani Players Ask, Answered

You must be at least 18 years old to register and play on Nova Patti. This is confirmed by your date of birth at registration and verified as part of the KYC process when you make significant withdrawals. Accounts found to belong to under-18s are immediately closed and deposits refunded.

No — each person is permitted exactly one account. Operating multiple accounts is a violation of the Terms and Conditions and results in permanent suspension of all associated accounts, with any balances forfeited. If you have lost access to your original account, contact support@novapatti.app and the team will help you recover it — do not create a second account.

Because your mobile number is used for login and security verification, changing it requires a manual process. Log in to your account and contact support@novapatti.app with your full name and original registration number. You will be asked to verify your identity via CNIC before the change is approved — usually within 24 hours.

You can permanently close your account using the Self-Exclusion tool in Account Settings, or by emailing support@novapatti.app. Any remaining real-money balance is refunded to your registered payment method. Active bonus amounts are forfeited as per the bonus terms. Self-excluded accounts cannot be reopened at the player's request for a minimum period of 6 months.

Basic play and small withdrawals do not require document submission. KYC verification — your CNIC and proof of payment method — is required when your cumulative withdrawals exceed a defined threshold, typically when processing larger amounts. Submitting documents in advance speeds up future withdrawals significantly. Email your documents to support@novapatti.app or submit them via Account Settings.

On the login page, use the "Log in with Mobile OTP" option. Enter your registered Pakistani mobile number, receive a one-time PIN via SMS, and log in using that PIN. Once inside, go to Account Settings to set a new password. If you no longer have access to your registered number, contact support@novapatti.app with your full name and original registration details.

Accounts can be temporarily suspended for security reasons (repeated failed logins, suspicious activity) or for a Terms violation review. A temporary security lockout expires after 30 minutes. If your account remains suspended beyond this, email support@novapatti.app from your registered email address with your full name and registered mobile number. The support team will explain the reason and advise next steps.

Corrections to your registered name (for example, a spelling error) can be made by contacting support@novapatti.app with a copy of your CNIC. Date of birth cannot be changed after registration — it is used as an identity reference. If you entered it incorrectly and cannot proceed with KYC as a result, contact support with your CNIC for a manual review.

Yes — Nova Patti is accessible to registered players from any location in Pakistan, including Karachi, Lahore, Islamabad, Peshawar, Quetta, Faisalabad, Multan, Rawalpindi, and all other cities and provinces. A valid Pakistani mobile number (beginning with 03) is required for registration and verification.

The minimum deposit is Rs 50 for Easypaisa and JazzCash. For NayaPay and SadaPay the minimum is Rs 100, for Visa/Mastercard Rs 200, and for IBFT bank transfer Rs 500. There is no maximum deposit limit set by Nova Patti, though your bank or mobile wallet may impose its own transaction limits. Full details are on the Deposit and Withdrawal page.

Easypaisa, JazzCash, NayaPay, and SadaPay withdrawals are processed and received in under 60 seconds in most cases. Bank IBFT transfers typically take 1–2 hours during banking hours. Visa/Mastercard card withdrawals take 1–3 business days depending on your card issuer. Accounts that have completed KYC verification experience the fastest processing times.

Nova Patti accepts: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT (bank transfer from any Pakistani bank), and Visa/Mastercard debit or credit cards issued by Pakistani banks. All transactions are processed in PKR. No cryptocurrency or international payment methods are accepted at this time.

Mobile wallet deposits (Easypaisa, JazzCash) are usually instant — if yours has not appeared within 5 minutes, first check that the transaction was confirmed on your wallet app (you should have received a deduction notification). If the deduction happened but balance did not credit, contact support@novapatti.app with the transaction reference number and the amount. IBFT deposits can take up to 2 hours — wait for that window before contacting support.

Common reasons for a rejected withdrawal include: (1) Pending KYC — your documents have not yet been verified for larger withdrawal amounts. (2) Incomplete wagering requirements on an active bonus — you cannot withdraw bonus-linked funds until the wagering requirement is met. (3) Incorrect payment details — the account name does not match your registered Nova Patti name. In all cases, a reason is displayed in your account and you can contact support for clarification.

Standard accounts have a daily withdrawal cap that varies by payment method. Accounts that have completed full KYC verification have higher daily and weekly limits. If you need to process a withdrawal above the standard limit, contact support@novapatti.app in advance and the team can facilitate this. Full limit details are available on the Deposit and Withdrawal page.

No — Nova Patti operates exclusively in Pakistani Rupees (PKR). All deposits, balances, bets, winnings, and withdrawals are denominated in Rs. This means there are no currency conversion fees or exchange rate surprises. The PKR-only approach is intentional — it keeps things simple and transparent for Pakistani players.

Nova Patti does not charge fees on deposits. Most withdrawal methods are also fee-free from the Nova Patti side. However, your bank, Easypaisa, or JazzCash wallet may charge their own transaction fees — check with your payment provider. These third-party charges are beyond Nova Patti's control and are not related to anything on the platform side.

Yes — after your first successful deposit or withdrawal using a particular method, Nova Patti saves the payment details (mobile number or bank account reference) to your account for future use. This means subsequent deposits can be completed in a few taps rather than re-entering details each time. You can view and remove saved methods from the Payment Settings section of your account dashboard.

Yes — your real-money PKR balance can be withdrawn at any time, subject to the minimum withdrawal amount (Rs 50 for mobile wallets). Bonus funds have associated wagering requirements that must be completed before those specific funds can be withdrawn. Your account balance screen clearly shows your real-money balance and your separate bonus balance so you can always see what is withdrawable.

Nova Patti offers: Teen Patti (multiple variants), Baccarat, Andar Bahar, Rummy, Poker (Texas Hold'em, Omaha), Ludo (real-money multiplayer), classic and video Slots, crash games including Aviator, and more. New titles are added regularly. All games are accessible from the main lobby immediately after logging in.

Yes. All Nova Patti games use certified Random Number Generator (RNG) technology for games of chance, and real-time shuffling algorithms for card games. These systems are audited by independent third-party testing organisations to verify that outcomes are genuinely random and not influenced by the platform. The house edge for each game is disclosed transparently in the game's information panel.

Selected games on Nova Patti offer a demo or practice mode that lets you play with virtual chips rather than real PKR. This is a great way to learn the rules of a new game before committing real money. Not all games have a demo mode — availability is shown in the game lobby. Live dealer games and real-money Ludo tables require a real balance to participate.

Nova Patti's Ludo lets you join tables with other real Pakistani players. Choose a stake level from the available tables, enter by paying the table entry fee from your PKR balance, and play a standard Ludo game. The winner of the game receives the pot (minus the platform's commission). Games typically take 10–20 minutes and results are determined entirely by the dice roll algorithm — no manipulation possible. Full rules are available on the Ludo Games page.

Nova Patti offers Texas Hold'em and Omaha cash tables across multiple stake levels — from low-stakes tables accessible to new players to higher-stake rooms for experienced players. Scheduled tournament events with fixed buy-ins and prize pools are also held regularly. Check the Poker lobby after logging in for current table availability and upcoming tournament schedules. Visit the Poker page for full details.

The Return to Player (RTP) for each slot game is displayed in the game's information panel before you start playing. Nova Patti slots typically offer RTPs ranging from 94% to 97% depending on the game. RTP is a long-term statistical measure across millions of spins — it does not guarantee what you will win or lose in a single session. Check individual game info for the specific RTP of each title.

Nova Patti records the state of every game server-side. If you lose your connection mid-game, log back in and you will be returned to your game in its current state. For card games and Ludo, the game continues with automated actions for disconnected players within a set time window. If a result was reached during your disconnection, the outcome is displayed in your game history. Disputes about disconnected game outcomes can be raised with support@novapatti.app.

New titles are added to the Nova Patti lobby on a rolling basis — typically several new games each month. When a significant new title launches, registered players receive an SMS notification. You can also check the Promotions page for announcements about new game launches, which are often accompanied by launch bonuses or free-play offers.

After registering, make your first qualifying deposit on Nova Patti and the welcome bonus is credited automatically — no bonus code required. The bonus appears in your account as a separate bonus balance. The qualifying deposit amount and bonus terms are detailed on the Promotions page. Only one welcome bonus is available per player, per household, and per device.

A wagering requirement means you need to wager the bonus amount a specified number of times before those bonus funds can be withdrawn as real PKR. For example, a 10x wagering requirement on a Rs 500 bonus means you need to place a total of Rs 5,000 in bets using that bonus before withdrawal is unlocked. Your progress towards the wagering requirement is shown in the Bonuses section of your account dashboard.

Yes — all bonuses have an expiry period, which is stated in the bonus terms at the time of claiming. Typical expiry periods are 7–30 days. If the wagering requirement is not completed before the expiry date, the bonus amount and any winnings derived from it are forfeited. Real-money deposits you made are not affected by bonus expiry — only the bonus portion is removed.

Yes — Nova Patti runs regular promotions for existing players including reload deposit bonuses, cashback on losses during specific periods, game-specific tournaments with prize pools, and seasonal offers around Pakistani events and holidays. These are announced on the Promotions page and sent to opted-in players via SMS. Check the promotions page regularly so you do not miss an offer.

If a promotion requires a bonus code, you can enter it at the deposit screen — a "Promo Code" field appears before you confirm the deposit. Alternatively, enter it in the Bonuses section of your account dashboard. Most Nova Patti bonuses are credited automatically without a code — the promotions page will specify whether a code is required for each offer.

Yes — you can opt out of promotional SMS notifications at any time from the Notification Settings section of your account dashboard. You can also request to be removed from all bonus offers by contacting support@novapatti.app. Note that players who have active responsible gaming limits set are automatically excluded from targeted promotional messages as a matter of policy.

The most common reason is bonus expiry — if the bonus validity period passed before the wagering requirement was met, the bonus is automatically removed. Other reasons include: the bonus funds were fully wagered and converted to real-money balance (check your real-money balance — it may have increased), or the terms of the bonus were not met. Your full bonus history is visible in the Bonuses section of your account. If you believe a bonus was removed in error, contact support@novapatti.app with the bonus details.

All Nova Patti connections are encrypted with TLS 1.2 or higher. Passwords are stored as salted hashes — never as plain text. Payment details are handled by certified third-party processors and never stored directly on Nova Patti servers. Automated systems monitor for suspicious login activity and alert users to unrecognised device logins via SMS.

Yes — you can enable OTP verification on every login from Account Security Settings. When enabled, logging in requires both your password and a one-time PIN sent to your registered Pakistani mobile number. We strongly recommend enabling this, particularly if your account holds a significant balance. The OTP login method (without password) also effectively provides this two-factor protection.

Act immediately: (1) Change your password from Account Settings. (2) Review your recent transaction history for unauthorised activity. (3) Email support@novapatti.app to report the suspected breach — include your full name, registered number, and a description of what you noticed. Our security team can temporarily lock the account, investigate, and work with you to reverse any fraudulent transactions where possible.

Always access Nova Patti by typing novapatti.app directly in your browser address bar. Check that the URL in your browser shows exactly novapatti.app with a padlock (https) icon. Nova Patti will never contact you via WhatsApp, unofficial social media accounts, or third-party SMS to ask for your password. If you receive such a message, it is a phishing attempt — do not click any links and report it to support@novapatti.app.

A strong password is at least 10 characters long and combines uppercase letters, lowercase letters, numbers, and special characters (like @, #, or !). Avoid using your mobile number, name, or birth year. Do not reuse the same password across multiple websites — if another platform you use is breached, attackers try those passwords on gaming and financial platforms first. Change your password every few months as a good habit.

Nova Patti provides: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 30 days), and permanent self-exclusion. All tools are available immediately from Account Settings — no waiting period to activate a restriction, and no contact with support needed. More details on the Responsible Gaming page.

Log in, go to Account Settings, and open the Responsible Gaming section. Select Deposit Limit, choose daily/weekly/monthly, and enter your desired maximum amount in PKR. The limit activates immediately. Reducing a limit takes effect at once. Requesting an increase triggers a mandatory 24-hour waiting period to prevent impulsive decisions — this is by design.

Self-exclusion permanently closes your Nova Patti account. It cannot be reversed at the player's request for a minimum of 6 months — this is intentional, so the tool holds firm when you need it to. Your real-money PKR balance is refunded within 24 hours of the exclusion being applied. Bonus funds are forfeited. You can activate self-exclusion from Account Settings or by contacting support if you do not trust yourself to log in first.

A cooling-off period is a temporary voluntary account suspension lasting 24 hours, 7 days, or 30 days. During this period, all gaming and deposit activity is blocked — your account resumes automatically when the period ends with no action needed from you. Activate it from Account Settings under Responsible Gaming. The period cannot be shortened once started, but it is not permanent like self-exclusion.

If you are concerned about your own habits, the most immediate step is to set a deposit limit or activate a cooling-off period — both are available instantly in your account settings. For deeper concerns, contact support@novapatti.app; our welfare team can monitor your account and reach out proactively. If you are worried about a family member, you cannot set limits on their behalf, but you can confidentially share your concern with our support team and we will handle it with appropriate care. Full information is on the Responsible Gaming page.

Nova Patti runs as a mobile web platform — no app download is required. Open novapatti.app in any mobile browser (Chrome, Firefox, Samsung Internet) and the experience is fully optimised for mobile screens. You can add the site to your Android or iOS home screen for an app-like icon that takes you directly to the login page. This approach means no Play Store or App Store downloads and no phone storage used.

Try these steps in order: (1) Clear your browser cache and cookies. (2) Try a different browser — Chrome tends to work best. (3) Switch between mobile data and Wi-Fi to rule out a network issue. (4) Check that your date and time settings are correct — an incorrect device time can cause SSL errors. If the site remains inaccessible after all these steps, contact support@novapatti.app and describe the error message you see.

Performance issues are usually caused by: (1) A slow or unstable internet connection — Nova Patti recommends at least a 2G data connection for basic games and 3G+ for live dealer and video-heavy games. (2) Too many browser tabs open — close other tabs to free up memory. (3) Enable low data mode in Account Settings to reduce visual effects. (4) Older or lower-spec phones may struggle with graphic-intensive games — try a simpler game such as card games or Ludo instead.

Check that: (1) Your phone has network signal and is not in flight mode. (2) Your SMS inbox is not full. (3) Nova Patti's sender number is not blocked on your device. (4) You are entering the correct 10-digit Pakistani mobile number (beginning with 3). If OTP messages consistently fail to arrive, contact support@novapatti.app — the team can verify your number and trigger a manual OTP delivery for this session.

Nova Patti is tested and optimised for: Android smartphones running Android 6.0 or later, iOS devices running iOS 12 or later, and all major desktop browsers. Recommended browsers are Google Chrome (latest version), Samsung Internet, Mozilla Firefox, and Safari on iOS. Budget Android phones including Tecno, Infinix, Vivo, and Realme models are fully supported. Internet Explorer is not supported — please use a modern browser.

Log in to your Nova Patti account and go to the Refer a Friend page to get your personal referral link. Share it with friends. When a friend registers using your link and makes a qualifying deposit, a referral bonus in PKR is credited to your account. There is no limit on how many friends you can refer — each qualifying referral earns you a reward. Full terms and the current reward amount are on the Refer a Friend page.

The referral bonus is credited to your account once the referred friend completes their qualifying first deposit. You will receive an SMS confirmation when this happens. You can track the status of all your pending and completed referrals in real time from the Refer a Friend section of your account dashboard.

One Nova Patti account per person is permitted, and the referral programme is designed for genuine new players. Referrals between individuals at the same address are permitted as long as each person operates their own account independently and meets the qualifying deposit requirement from their own payment method. Attempts to exploit the referral system with dummy accounts result in suspension of all involved accounts.

Referral bonuses are credited as bonus PKR with associated wagering requirements, which must be completed before withdrawal. The wagering requirement for referral bonuses is typically lower than for deposit bonuses. Once completed, the balance converts to real PKR and can be withdrawn to your Easypaisa, JazzCash, or any other registered payment method. Exact wagering requirements are stated on the Refer a Friend page.